My experience with FitnessRepairParts.com was very disappointing. Their customer service representatives are not helpful and their manager is never available to talk. All in all, they are a company that does not care about the customer. Due to their, I feel, scandalous way of conducting online orders I am out $55.
*I order a part and I do not get a confirmation email from them; I check my credit card account; no charge.
*I sincerely believe the order did not go through; therefore, I order the same part again.
*The second order goes through and I get an email confirmation (general inbox) for the 2nd order.
*Several days later on the same day, I get two packages from fed ex.; 2 alike parts, 2 separate orders. There has to be some mistake. The initial order never went through.
*I call them first and so does my spouse the next day. Each rep. Immediately explained to us that the first order confirmation may of gone to our spam account.
*I have never received a confirmation email in my spam account for any online orders or payment processing before and the second order correctly went to my regular email. HMMMMM??? Each rep assumed that the first order's confirmation email was in my spam inbox.
*I explained that I did not need two of the same part for one piece of equipment and one of the packages was not even opened. I thought they would surely give us a full refund. We had to pay a 20% restocking fee and shipping and handling. Fitness Repair Parts is an extremely uncomprimising company that overlooks the customer's satisfaction.
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