I had my vision checked at Wal-Mart, Forest Drive store, Columbia, SC, on July 15. Then I proceeded to the optical side to get new lenses. A man named Tux waited on me. He took my prescription and proceeded to order my lenses, which I was having placed in my own frames (purchased at Wal-Mart in 2009). Allegedly this gentleman knew what he was doing. I needed to get these new glasses because I was going to be driving from SC to OH the first of August. I was assured that I would have them in plenty of time.
I picked up my lenses on July 26. I knew immediately that something wasn’t right. The slab off was omitted from this order. The man who served me did not know how to read the prescription. A retired DHEC employee, he was transferred from the meat department. I went to see Dr Spittler, who, though felt terrible about this, could do nothing. I am forced to wear an old pair of glasses – scratched and not the correct prescription – on my trip. I now have constant headaches and my vision is not adequate. This mistake has affected the quality of my life.
This trip – which has been in the planning for years – will be ruined. I am an author having a book signing which will be greatly adversely affected now. It is my 45th reunion which will not be as enjoyable for me now. My entire life has been damaged because this store has employed someone unqualified to read prescriptions and order glasses. I hope I can see to drive. I cannot afford at this late date to fly.
I called his supervisor, Belva McLellan, who would never understand my plight. She just kept saying that they have many happy and satisfied customers and that the man knows what he is doing. The man himself admitted to me that he ordered the wrong thing.
This time in my life can never be replaced. Shame on Wal-Mart for employing people in positions that have inadequate training for the job that they are supposed to perform. I am sick to death about this. You have ruined a big part of my life. Hopefully I will be able to make the trip without killing myself.
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