I've been dealing with br111 statements division for greater than a year and that I possess the email paperwork to show it. Our ground is splitting apart and all of the step nosing is breaking or completely damaged on two step cases. I delivered br111 images of the damaged components and spoke together about the telephone and answered questions. First they stated they'd recognize the guarantee which I really could use one to deploy. They set me via a lengthy and unpleasant procedure to be able to obtain the item, first through Lowes they transformed and stated I really could have anybody resolve the mount. They asked to get a work bill. I delivered the work statement in several occasions. They held not reacting or stating they didn't have it. I've caused over 4 repetitions in the last year. I've anything written down back on forth on emails with this insane procedure that kept changing. I've over 40 emails returning and forth onto it. After informing me they'd recognize the guarantee subsequently not responding... in September they explained they might not recognize the guarantee since it was because of defective install. They provided me a "discount" but wouldn't recognize my guarantee. I'd deploy at Lowes. Additionally, through this method occasionally br111 wouldn't answer me for greater than a month. I'd sent emails... Anybody there? Anybody likely to answer??? Nothing then all a quick I'd obtain a reply and might believe anything would have completed then it goes black again.
Lowes has become dealing with them to try and encourage them to guarantee plus they named BR111 and also the BR111 stated they'd not recognize the guarantee and chuckled in the Lowes repetition. Lowes says that it's a prevalent problem with this specific organization and they won't recognize warrantys. They've a corporate repetition employed simply to cope with that one organization and problems of warrantys not being recognized by them. They laugh at you whenever you demand warranty problems following a year and dealing with 4 individuals? I've all of the emails and images of damaged item and breaks etc. To back-up all this chaos.
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