I ordered a motor/pump for my dishwasher and received a water filter, took two months to get money back. I ordered this part 12/29/03 and received the rigth one 01/01/04, when I called c/s to get the right part they told me they had to contact the whse to verify they sent the wrong part and they would call me.
Four days later sears called and told me to reorder the motor/pump and send back the filter. I called c/s to see when I would get my order, they said they canceled that order and I would get a refund and to reorder the pump. Two weeks later I got the right part but my visa was charged $183 twice. When I got my visa statement a month later, no credit from sears, I called sears c/s and they said it typically takes six weeks to get a credit.
My dishwasher was down for 2 1/2 weeks and I didn't get my money back till I threated to go to the attorney general, then they said they would expedit my refund. Every phone call to sears c/s was like pulling teeth and they made me feel like I made the mistake, I even had to argue with them to pay for the shipping back on the filter. Now I have to argue the interest charged on my visa.
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