I bought a set of Eurolights for $79.99 from Depash Precision Tuning as a birthday present for my niece. I probably made the biggest mistake ever by not opening them there. But I took them home wrapped them up.
When my niece opened them, they were cracked all the way across one. I thought I would just exchange them for another set. Boy was I wrong. When I called the store, the owner, Josh Housewright, listened to my story. Then told me that the company that he had purchased those particular lights from went out of business so he couldn't get those exact lights. He proceeded to tell me that he could get me a set from a different company for $140.
I said okay I will bring the broken lights back and you can order the other ones and I will pay the difference. Then he went on to tell me that he had a no refund policy. I told him that is not a refund is a return of damaged goods in exchange for another product. He accused me of breaking them at my home. He refused to see it that way and refused to make good on this sale.
Susan
Kingsport, Tennessee
U.S.A.
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