Usacomplaints.com » Shops, Products, Services » Complaint / Review: Vitality4Life - Vitality4Life=BadService4Eve. #695628

Complaint / Review
Vitality4Life
Vitality4Life=BadService4Eve

I've come across many good and bad experiences shopping online since the first days of the internet back in the mid 90's, but never as a customer felt so ignored by a company, and lied, as I've experienced recently by Vitality4Life. This review is not about the products they sell, which are wonderful, though the one I ordered to them never arrived to its destination, but I know the product as I got months ago the same product from JuiceLand. This review is just about Vitality4Life's bad service given to me. Bad service on the internet only happens once per customer, usually, and that's the good news. There is a temporal bad news for the customer, and is really bad news for the seller, especially when they show that they don't care at all, as it is the case.

Almost three weeks ago I ordered (order # 700000108) a juicer for a patient with cancer in Romania from their shop online for Europe. I live in Ireland, so the billing address was in Ireland, and the shipping address in Romania. Five days after the order was placed a courier delivered the order to the billing address in Ireland. Of course the delivery was refused. I contacted Vitality4Life, btw their free phone number did not work, and their Customer Service Representative in UK, Rebeca, told me that she would request a connection from Ireland to Romania. I have to say that the least I expected was an apology but that did not happen. I told Rebeca that I would fly over to Romania in two days, so please make sure that the parcel arrives there by the end of the week (it was Monday).

I kept tracking (parcel nr: 1550 0898 122 616 A) the parcel in the courier's website, DPD, really good one. Nothing bad to say about DPD, they are fast delivering and professional. But two days after the wrong delivery and refusal, the parcel was still in Ireland. I called again Rebeca, who denied what she told me on Monday. Actually she said that she was going to send somebody to pick the parcel from the billing address to make the connection to Romania. What!? I exclaimed (I better won't make any comments here about that). So the parcel was still in Ireland and no action was taken yet at all by Vitality4Life as they promised, and they were supposed to take action when they knew that I was not going to be at home and that the parcel was not there anyway, but still in possesion of the courier. Rebeca mentioned also that she was waiting for the parcel to arrive back to them from Ireland, but refused to contact DPD to know why was still there. So I had to contact DPD myself to find out that they could not deliver the parcel anywhere else than the address the seller had given to them, actually the billing address, so the parcel was stuck in Ireland. I called again Rebeca to inform her of what DPD told me and she agreed to contact DPD herself to manage the delivery back to her.

Anyway, trying to expedite a resolution I requested Rebeca to dispatch another juicer to Romania, that all this situation was their mistake and I as a customer should not have to suffer for it, and even more that a person with cancer was waiting for that juicer. Did she care? Not even a bit. Her plain reply was that the company could not do that because I had not paid for a second juicer. So I asked her to deliver it asap to Romania and send me a new tracking number. I expressed to her also my unhappiness with their service, requesting to talk with her manager, who she said was not there but in Australia. After insisting she gave me his phone number in Australia but disuading me to contact him because the call would cost me a lot of money and probably would not find him available because of the time difference.

One week after the second call, more than two weeks after the order, the parcel still seems to be in Ireland, I did not get yet a new tracking number, and they don't answer my calls. I also wrote Vitality4Life two emails that they newer answered, and opened a complaint ticket on their SupportSuite site (ticket ID: AQG-411316) that not only was not answered either, but that they did close (!). I just re-opened it today. And after so much evidence of not caring about their customers and service, I also decided to write this complaint.

To finish here, just will add I can accept that a company makes a mistake, even if so silly as to confuse a billing address with a shipping address, that already indicates how much care they apply for their internal processes. But not to recognize they made a mistake, not to apologize, not to try to solve the situation, that is not taking reponsability at all, without punishing the customer, lying and avoiding the customer... That's SO MUCH, isn't it? That's Vitality4Life. Better to know what their name really implies if you are not lucky enough with them.


Offender: Vitality4Life

Country: USA

Category: Shops, Products, Services

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