Dressale.com is an Internet scam. I am one of many bridesmaids that are to walk down the aisle to my best friends wedding the week of 5/14. With that said: I purchased a dress in the amount of $164.00 (U.S.) in early March, thinking it would allot enough time for dressale.com to put the dress together. The arrival date they scheduled for me was 4/25 and my dress never arrived. I conversed with sherry on live chat and I expressed that it was imperative that I receive the dress on time since I was part of the bridal party and preparation was key, especially since the dress is being shipped from a country that is a gazillion light years away from New York. Sherry stated that the dress would arrive by 4/30. The ship date came and NO dress. This time I did not want to converse via live chat, so I called the number that I found on their website go figure the number was inoperable. Considering there was now NO number to dressale.com, I went back to using live chat. Below you will see I provided one of my many conversations with a woman named sherry from dressale.com (sorry for any spelling and grammatical errorsI was very upset. Especially when she told me: "maybe you can wear the dress at another event." Really? Is she insane?!
VERY IMPORTANT: Call your bank and they will dispute the charges for you and put the money back into your account with 24 hours to 36 hours. Its very important that you also make an official complaint with the Better Business Bureau (BBB) and try looking up information with Interpol.interpol deals with fraud that spans globally. I called my bank today and they were very helpful!
If you are reading this and did NOT make a purchase, then run and go to a local store or an online company that advertises that they are registered with BBB.
"live chat" conversation:
You 05-02 19:52: 02
Hello
Sherry 05-02 19:52: 03
hi, welcome to our website, what can I do for you?
You 05-02 19:52: 27
I need to know when my dress is being shipped? Order# is 79786
[System message] 05-02 19:53: 19
Thank you for your patient waiting! I am typing, answering your quesiton now, please do not leave.
You 05-02 19:57: 26
hello are you still there
[System message] 05-02 19:58: 17
Thank you for your patient waiting! I am typing, answering your quesiton now, please do not leave.
Sherry 05-02 20:04: 03
hold on, please, let me check for you.
Sherry 05-02 20:04: 59
processing
Sherry 05-02 20:05: 04
no worriees
You 05-02 20:06: 57
What do you mean no worries. I have to leave town within 3 days to attend a wedding in which i am a bridesmaid and I still have no dress. I contact you several times and I keep getting the same old story. When will the dress be delivered?
[System message] 05-02 20:07: 48
Thank you for your patient waiting! I am typing, answering your quesiton now, please do not leave.
Sherry 05-02 20:07: 52
since it is a little busy this period, but our workers is trying their best for your dress, it should be shipped out in two days
You 05-02 20:09: 57
This dress should have been shipped since April 25. You told me that it was going to be shipped on April 30 and that did not happen. Now you expect me to believe that my dress is going to be delivered in two days. What is the hold up?
[System message] 05-02 20:10: 47
Thank you for your patient waiting! I am typing, answering your quesiton now, please do not leave.
Sherry 05-02 20:13: 02
since there are many dresses to make
Sherry 05-02 20:13: 10
pls wait patiently]
You 05-02 20:19: 20
I have waited very patiently and have been given many delivery dates in which you faile to meet. Having many dresses to make is no excuse as to why my dress was not shipped on time. I've paid for my dress in full and its your responsibility to ensure that my dress is delivered on time.
[System message] 05-02 20:20: 11
Thank you for your patient waiting! I am typing, answering your quesiton now, please do not leave.
You 05-02 20:21: 49
This is not how you conduct business nor is this they way to build clientell. If you say that an order is being shipped on a specific date, then you should live up to your word. If I can hold up the end of the bargaining then so should you.
Sherry 05-02 20:22: 30
pls give us more time we wil give you a discoutn vaule 20 dollars for your next event
You 05-02 20:24: 03
If I do not have my dress in my posession within two days then I will take legal action against you in addition to exposing you to the news so the hold world would know not do do business with you!
Sherry 05-02 20:24: 51
maybe you can wear it for your next event
You 05-02 20:25: 34
I will never purchase anything from you and I do not need your $20.00 discount. This is not helping to get my dress. You all are a bunch of internet rip offs.
[System message] 05-02 20:26: 25
Thank you for your patient waiting! I am typing, answering your quesiton now, please do not leave.
Sherry 05-02 20:30: 36
Sorry for all the troubles
You 05-02 20:38: 22
I no longer want the dress because of your lack of service and your inability to keep your shipping dates as promised. I am seeking a full refund. I also reported you to the better business burea/interpol.
You 05-02 20:39: 03
I no longer want the dress because of your lack of service and your inability to keep your shipping dates as promised. I am seeking a full refund. I also reported you to the better business burea/interpol. Yours truly Angela... Order...
Sherry 05-02 20:39: 09
if you canceil we need to charge you for the wasted fabrics and the handling fee
You 05-02 20:41: 47
No, that's illegal because you did not provide me a service or a finished product. I'm am going by the laws of USA/interpol and I have already contact my bank who will refute your bill. Thank. Angela Rambert order...
PLEASE heed the warning!
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