I contacted Sherry Burton at The Red Dress about a wedding dress on her website my daughter wanted to wear to her senior prom on April 1. The dress was a custom made dress and the website said to allow 6 weeks for delivery. Prom was May 16 — a little more than 7 weeks away. Sherry told me I should have the dress by May 9. I knew that was close, but I knew where last minute alterations could be done in a day, so I ordered and paid for the dress. The dress and shipping was $358.00.
The week of May 9, I e-mailed Sherry to see how the dress was progressing. She told me it would ship that week. Friday, May 8 came and I didn't have a dress. I called Sherry and she said she didn't know where I got May 9 from, but that I'd have the dress Monday or Tuesday. Now we are really cutting close! I stayed home from work to receive the shipment so I could go get my daughter out of school to do alterations and buy shoes and accessories when the dress arrived. Tuesday night, still no dress. I contacted Sherry again. She said the dress had shipped and would be there Wednesday or Thursday. I asked for a tracking number. She said the designer had shipped the dress and she was out of town and she couldn't get a tracking number. Again, I stayed home from work to wait for the dress. Thursday night, still no dress. Sherry is no longer answering my calls or e-mails. Friday I stayed home and we went dress shopping. Saturday, prom day. No dress. Sunday, Monday and Tuesday, no dress and still no contact. I've e-mailed her everyday since Saturday, May 16 to ask about getting my money back. Still no response. Do not order from this company. They will not deliver and will not talk to you.
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