Having been not able to obtain or create requires almost fourteen days, on Friday 3rd January I telephoned the community service point for aid.
I acquired through to some guy originally who stated I'd telephoned the incorrect quantity and he couldn't 'set me through'. After calling again and waiting via a prolonged automatic support, I had been subjected to to some woman (in India and greatly accented) possibly within the technological assistance department who requested me to put on to request a friend to determine when they may help. After keeping for roughly five minutes, I place the telephone along and called again. I went again through the automatic support and was subjected to to some guy who stated I found the incorrect quantity despite having rung the amount I'd been requested to band before. I called again and was subjected to (after another 4 units) to some woman who experienced a number of concerns why my telephone couldn't be functioning. I informed her the point called from some other point although not in the home. Moreover, there is no dialling tone from possibly my previous trusted telephone or in the new telephone I'd purchased (to check on that it had been not my telephone which was defective). Hence, it had been difficult to create or get calls. The woman informed me that I really could be billed £75.00 for an unwanted call out cost, till I advised her that I'd examined the point with three diverse operating telephones but still no pleasure. She, consequently, reserved mean engineer.
All week I've been attempting the telephone within the wish that it'd return to life. To no avail. An engineer was reserved in the future nowadays - 10th January between 4pm and 7pm however they might ring to verify. No-call arrived. I telephoned them my cell phone - my land-line stayed lifeless. I waited in till right before 5pm and called the 'tech support team quantity' for Virgin Press as outlined on Listing inquiries, on the web and on Virgin Press types. The guy explained he just handled B.T. Telephones lines and never Telewest or Virgin telephone lines. He then stated he worked just with Virgin Press. I told him he was a Virgin Press client. He insisted I had been with B.T. And may not help me as he just handled wire. After I told him that it should be wire when I was with Virgin Press, he explained he didn't cope with wire but just British Telecom client. This really is weird since Virgin Press and British Telecom are two completely different businesses and you do not usually work with equally or state you work with another when it fits you.
He gave me another 'tech support team number - Quality price quantity' for Virgin Press telephones. The guy who responded stated he just handled wire broadband and never phones and offered me several to band in India and didn't understand why his quantity was handed additionally despite it being listed with 118118 as 'SPECIALIZED TELECOMMUNICATIONS SUPPORT FOR VIRGIN PRESS'. I subsequently called the exact same quantity I'd rung in India a week ago. I experienced the automatic support and waited for my phone to be solved.
An Indian woman responded - no real surprise. I expected her to confirm the full time the manufacture could be calling. Without going right through towards the division I'd been delivered to a week ago she advised me with little if any depth about me that no manufacture have been reserved in the future out for me personally. Moreover, she'd no report of some of my calls or efforts at acquiring through last week and again on Friday this week. I told the woman that I'd be rescheduling my agreement when I hadn't had the usage of my telephone for nearly three months and my calls to try and correct it were in a premium price, that ought to be repaid. The moment I place my cellular phone down (that will be not really a Virgin Press telephone), Lo and See my land-line phone offered only a little 'peep'. I raised the recipient and also the land line purred and that I could ring out.
Personally I think I've been provided the run-around which the telephone point was intentionally disconnected for no additional objective than to drive the clients to ring the ADVANCED CHARGE tech support team figures that they alert cost at an unspecified quantity before they permit you to begin your criticism. That is deceptive.
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