Provell (see numerous AKA names) had been taking out $19.95 recurring monthly from my bank account for over a year. My bad for not paying closer attention to my statement. Their bad for not providing me any information on an account they alleged I signed up for. I still don't what the services they are supposed to offer.
When I phoned their contact number listed on my bank statement, they referred to themselves as Membership Services. They could not tell me what Membership Services was, the official name of their company or their address. This was information I would need to proceed to small claims court with the issue.
It wasn't until I contacted the Department of Justice Public Inquiry Unit (fraud dept.) that I got a response. I found out the official name of the company was Provell along with their address and other contact information. Provell refunded less than 1/2 of what they took from account.in their response to their The Department Of Justice Office they added that "... As a courtesy, sent her a copy of our refund request/enrollment verification form. If Ms. Murphy would kindly complete and return this form to us, her refund request on the remaining payments will be handled accordingly." In other words, don't hold your breath Ms. Murphy.
At least I made some progress by contacting the Department of Justice Public Inquiry Unit. Every State has one and would highly advise others in a similar predicament to do the same. If you need help finding out how to contact the Department of Justice Publc Inquiry Unit (fraud dept.) in your state please feel free to E-mail me..
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