Provell fraudulently accessed my personal checking account to debit $1.99 and $1.00 charge for "membership" services they were never authorized to make. When I called them from the 800 number given on my bank statement, which I check daily, They couldn't/wouldn't tell me what the service was that I was being charged for. What they did tell me was my debit card number that was used to make the "electronic" transaction, was made by a name I know to be my 15 year old daughter whom doesn't live with me nor has ever had access to my debit card. They wouldn't confirm that they would reverse the charges. I filed a complaint with the BBB and filed a complaint with my bank. My bank temporarily credited my account for the charges pending an investigation. BBB was able to get the charges credited back to my account with a letter response from Michael J. Murphy, Director of Consumer Affairs, Provell co. He included a $25 gift certificate from Walmart for any "inconvenience". I responded with dissatisfied because here is the problem:
My 15 year old daughter didn't steal my debit card and make an unauthorized electronic debit for a "membership" service that does not appeal to 15 year olds. On top of this, I did make ONE online purchase with this year-old debit card/checking account using my daughter's name. That company was HollywoodProfiles.com. Within a month, I cancelled my membership (it was very difficult to find their number, then after being put on hold forever, I finally wrote to them to cancell my subscription, by which time the trial subscription had expired and my $1.99 became a $49.00 charge. They never confirmed cancellation, but did not charge me again the following month, but 4 months later, Provell suddenly charges my account using my debit card with my daughter's name... Coincidence?) The internet is rife with complaints about Provell, something needs to be done.
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