Complaint / Review
Sears Roebuck
Nearly New Washer Failed Soon After Purchase, Replacement Refused

We bought a washer from Sears in October. Last week, it stopped running, with a full load of wet, soapy flannel sheets. We called Sears Repair, and the guy told us we needed a timer -he had a motor in the van, but no timer! They are to replace the timer in two days. We asked Sears to bring us a new washer, as we are concerned that we have purchased a "Lemon" They refused. We are upset, because we had to take all of our dirty laundry, including the load of wet flannel sheets, to a laundromat in the closest city to our home to wash all our clothes, when we have a nearly new dysfunctional washer at home! We asked that they at least give us an extended Maintenance agreement free of charge, since we are concerned about this product! It is false advertising, Sears says "The Customer is Always Satisfied!"