My family and I were recently moved form Kentucky to Alaska, with the Military. We went to the local verizon store made sure we had no problems with our phones there. We were told we were completely covered by them. My husband recently broke his phone. When we called to see what we could do about it, they told us we could order a new phone. That sounds great until we hear the rest. We were told we couldn't activate our phones in Alaska. The tech support guy actually told me to drive to Washington state and activate it. That is almost 3,000 miles away. My other option was receive a new phone but have no data service available on it, but we would still need to pay for it each month. Thanks Alejandro! I then asked for his supervisor and after getting the run around finally got to talk to Ben. Who came on the phone already stating he new what was going on and there was nothing else they could do for us. He actually stated, "It's not Verizon's problem that you were moved in the military and we don't care!" I actually asked him at this point in the conversation is this being recorded because this is outrageous. He stated for quality issues only. I def. Felt like this was a quality issue. I then asked can I cancel my plan with you. I was told that I could if I wanted to pay 20 dollars per line per month still in contract. This is absolutely ridiculous to me. This is def. No way to show support to people in the military! And I plan on making sure everyone is aware of this situation. Do not use this Company!!! Especially if you are in the Military!!!
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