What a experience? With Over 40 Years in Business. I have Never had a MESS Like This.
12/15 I nice Man Stacy, arrived and Asked If I d like to lower my Rates. After 3 1/2 yrs with IMS (Innovative Merchant) I was ready. His NO Mininum, NO USE No FEE. Lower Statement Fees, Lower Debit Card 25 cents per trans. Lower Gateway fee for Webs Account I have, No SETUP
No Prg Fee. On and On. I agreed. Agent came back twice to have contract INTIALeD. Never was I given anything I SIGNED. Right away is Started Christmas Eve, My Banking account was debited $104.95 for gateway fee (setup) I called on Monday, and was told they would credit my account. Never happen. I reversed the charge. Next Debit and charge was 2 different account, 2 sep statement fees. Debit card. 25 Plus Network FEES, Plus Statement Fee, also another statement for Charge account. Was Charged all Fees with NO USE in Dec inclding MINNUM $25 (agent said NO MIN) total $36.95 x 3 different Merchant acct. Plus gateway Fee Mo $13.25. I tried. To work with local adminstration agent Katie Hughes (very Helpful, But she could nOt do the in impossible)
Then the straw that broke the camels back, I was deducted $20.95 for their First advantage Gift Card (Told that WAS NO Charge) it was a monthly FEE. Much More. Last time the agent came by i told him i had no copies he left my copies, turns out the changed the originals (white copies) finally i changed to first data (cocard) absoulutely the best... Next Big Surrise after Canceling $495 debit and 3 Account for Cancelling $1500.. I ClOSEDmy accounts and they were reversed. Now a RUDE Rep Ms. Robbins, Informs me I owe Over $2000.. NO Bills have I received. None of Main pages have the cancellation FEES, Who would sign that had it been Shown or Mentioned. She said she would RUIN my CREDIT, and Turn over for Collection. I have emailed her twice all my yellow copies) she says she never received them.
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