I have banked with BB&T for close to 30 years if you count the time I banked with the small bank that they purchased. I even at one point worked for them, so I am very familiar with the operation. Just recently I made an error in my account (only the 2nd time in my life) that resulted in a $30.00 overdraft. I quickly recognized the error and made a deposit to cover the cost plus the $140.00 overdraft charges. I fully accept the $140.00 because I know the error was mine. However what I did not know was the fact that BB&T was going to charge me for all of the “Virtual or Pending” transactions that happened to be ciberspace at the time of the overdraft. These items had NOT posted and by the time they did actually post I had made the deposit that more than covered them. One of these items had been in a pending status for 3 days yet because of a single mistake they charged me $35.00. I believe that charging someone $280.00 for a $30.00 error is bordering on preditory practices. I have appealed to the bank for a refund of these charges. I have also reviewed the banking service agreement and there is ABSOLUTELY no disclosure of charging for virtual transactions. However the bank maintains they did nothing wrong. I am taking this opportunity to WARN everyone that I possibly can DO NOT BANK WITH BB&T if you are human and do occasionally make a mistake. If you do you will pay and pay and pay and pay.
0 comments