I have been with Best Merchant Rates for several years. I was sold on the fact that they are "transparent" don't charge anything more than a flat fee. This is NOT true. Be very wary of using them! You get hit with extra fees for one thing after another, minimum monthly fees, statement fees (even if you don't get one)
For over a year I have requested an address change for my statements and have been unsuccessful. One of the greatest ploys they use is they use First Data Security software to run the cards on a virtual terminal. If you have any problem, they always say it was First Data's problem not theirs, or perhaps you "thought" you were talking to us but contacted First Data. However First Data won't even talk to you about Best Merchant Rates.
I finally cancelled my service as of the end of October. I received my October bank statement and they charged be $189.95 for a PCI annual compliance fee. Supposedly I received an email about it (as if you don't receive hundreds of emails a day). I asked for a refund based on a prorated amount (that seemed reasonable) and they said it was not their policy and it was impossible to refund me anything since my account is closed. They apparently can't even write a refund check... You have no recourse that they know it!
They I received another $59.99 charge on my November statement. I was sure this charge would be refunded since their email stated, "Starting November 1, there will be a monthly compliance fee charged..." My records clearly show that I cancelled my account on October 31st. This time they said was that although this was misleading, they meant to say that they would be billing for October in November.
Bottomline, these guys can and will charge extra fees and you can't do anything. Even the bank can't help you. Stay away from them!
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