MSI Has stolen in excess of $2500 dollars from my company and my customers. The reason, they say is because I keyed in a transaction because my customer lives in another city. The ability to take payments over the phone is very important to the daily on-goings of my business. I was shocked when they told me this is a swipe only acct. I responded by telling them I would never have signed up with them if that were the case.
I then asked what I needed to do to cancel my acct and their response was If you cancel they can hold the money for this transaction for 180 days min. I then said ok how do I set up this acct to be able to process the way I need to process?" No Answer! I was then told because I considered closing my acct they were going to hold this money for 30 days. I waited the 30 days and when I called on the 30th day they said since I havent processed anymore transactions they would not release the money.
Upon further investigation I have found that I did not sign a contract with MSI, but rather North American Bancard. Additionally the one MSI document that has my signature is an obvious FORGERY! Now when I try to contact them they claim to be Chase, and cannot find my merchant # in the system. I'm taking these guys down! My Uncle is an accomplished criminal defense attorney, and my grandfather is a judge! And I will not stop until they are finished.
An additional 30 days has passed and I am unable to obtain any documentation from them about the money they are "HOLDING".
Yep same story as evryone else here! Lets fry these Crooks!!
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