Several months ago, when we tried to cancel our account with this company and save the $15 - $20 they were charging us each month, North American Bancard refused to cancel our account, claiming a contract an officer had signed gave them the right to continue charging us. Several hours of conversations with customer service reps, during which we explained, and they confirmed, that we have never used the service yielded no help. Rather than losing additional hours over a small monthly fee, we decided to let it go.
This week, one of our clients asked to make a payment via credit card. Remembering we still had an account with North American Bancard, our book keeper, Jesse Broome, called and spoke with a rep to inquire how we could process the card through our account and what it would cost. The rep explained the procedure to Jesse and said the company would charge us a fee of 2.51% of the total charge. This morning, however, Jesse saw that our bank statement showed a significantly lower amount than was charged. He immediately called the North American Bancard only to be told that the company charged us a 15% fee. The rep was unable to explain why we were charged such a ridiculously high fee but also claimed she couldn't change it. She refused to get a manager on the phone and despite a lack of explanation for the exurbatant fee refused to cancel our account. I feel not only cheated out of over a years worth of fees for a service I didn't use - but when I did try to use the service, the company is trying to cheat me out of hundreds of dollars by charging a ridiculous 15% fee instead of the 2.51% they were supposed to charge.
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