Signed up with Bankcard USA 2 months ago. Everything seemed fine except fees were higher than originally stated. Processed 2 transactions Aug. 5, 1 for $914.00 and one for $76.00. Both transaction were accepted by Bankcard. Days later when the money should be in my acct. They called to inform me that they would not release the money to me. Before this I had complete phone orders for as much as $699.99 with no problem. I processed this transaction in person for $914.00 and had all the paper work needed sent to Bankcard USA. They still refused to give me my money. I had to refund my customer, per Bankcard request, who lives out of state and am hoping my customer will send me the $914.00 they owe me. As of now I am out 1 new Plasma TV and $914.00. I was never given a limit or price amount that I could not exceed. I am a small business owner and this might have been enough to close my business for good. I talked to Genie, risk management at Bankcard. She decided that not only was I not to get my money, but she closed my acct. For no reason. Management will not return calls. This is very bad business. I would not recommend Bankcard USA. I am a grown man and this has made me cry.
0 comments