From January to November I was not happy with the service. They had me at there mercy.
It started with a check that I payed twice that they sent to a check recover service.
I made a double payment of 108.00 x 2, because two different CSR called they had a check from August $39.95 that had not been payed. "How would you like to pay Ms. Stewart"? One was by check, one by Visa & at one of there local payment centers in the mall. Till this day they did not have anyting to do with tal-a-check calling on your cell phone. "Ms. Stewart let us call them right now and we will be happy to take care of this right away". Let us credit your account for one free month, you will receive an invoice for 116.00 credit to you account for your overpayment plus month free, but did not.
I did not have to call them till I started have service problems still in the sevrice plan at that time, than the phone stop working right after the credit 116.00 payment was over and the the service plan is out of warrenty.
The payment plan of 49.99 plus tax 10.00 -10.00 FCC tax plus sircharge tax =63.00.
Every time I call I got hung up on / disconnected. One CSR told me I need to find new service because even if you do have a working phone for 3 months we will still change for service, yes even after you have called & called, We must bill you for late fees and re-connect service fees comes to 179.99 all in all Ms. Stewart how would like to pay today?"Now let's play "Let's make Deal" because we do not won't lose you as a valued customer.
How about we credit you $20.00 for the check service. But did not.
A free month service for all the problem 59.99, but did not.
A free phone equalet to the phone I purchased at 169.99 the phone that I received by mail is valued at 149.99, credit you 99.99 & sales for 49.99, but did not.
Do the math: 20.00 59.99 = 79.99 that should have been credited. Free phone: 99.99 - 79.99 = 20.00 due on next billing invoice and for the free phone can we get you to stay with us another year. (YES)
This month my service was disconnected last night for
October's payment of 59.95 dollars for the invoice ending Nov 28th which comes to $118.95 paid in full on Nov 30.
This is still not the end of the matter, there will be a charge for cancelling my service of 150.00 I was told that this was the case I hope it isn't, which is not fair considering the case.
Now you ask me to stay on and I will receive another month free only to have you charge me extra on my next bill (I think not). This is just a ploy to railroad me for extra money. I will not be your victim. I would think axs professionals you would treat your customers a lot better.
I would like to end this relationship here and now, without having to be hasseled later on. This is confirmation of the phone call we had today. I talked to several people in various departments.
To bad, so sad.
Free and anointed
Ms. J. Stewart
0 comments