Complaint / Review
Verizon Residential Phone Line
Charged $100 for No-Dial Tone Repair Outside My Building

I did not have Wire Maintenance plan. The No-Dial tone problem was outside my building problem.
I was not home so they lied to me that it was inside wiring problem and charged me $100.
Few years ago, they used to charge $3.99 for wire maintenance. They kept raising this fees to $6.99 first and recently they are charging $7.99 per month for wire maintenance.

I have 2 lines connected to alarm systems. Both lines are not used to make calls or receive calls.
They are used to dial one # (alarm company) only. So if I have wire maintenance on first line, they come to repair first line, but they charge me by saying that you do not have wire maintenance on 2nd line and problem was on 2nd line. I never disturb both phone lines wiring so how come every few months I lose dial-tone? Their stupid maintenance guy breaks my phone line when he comes to install new line for other customers.