I'm like allot of people that want to stay away from the giant phone company's cause of prior experiences, but this one was the worst.
Accutel 1-800-4-A-PHONE promises per their commercials they can have you connected within a few days, just call. I called and I paid my $60 connection fee. Everything seemed to go alright. I waited 4 days and no dial tone, so I decided to call. When I called the Rep said they could not find me. So, they tried again and they said it should be connected by the next day.
I tried the my new number at a friends house and it was ringing, so figured it was on. I went home and checked the phone no dial tone. I called again this is like the 7th business day now.
They said it was my inside wiring, but I know for fact it was not, but they said it was. They said they can send a Tech out but if there is a dial tone I would have to pay for the Tech. I said just get the phone on. The Tech comes out and does absolutely nothing and said there was a dial tone and leaves. Note the Tech only checked the outside box. Get this, they charged me for a service plus a Tech fee for no dial tone and they suspended my service that I don't even have.
I talked to a supervisor he refused to offer a refund, cause he said it was a inside problem. The supervisor told me to go look in yellow pages to have someone fix the inside wiring (WTF is this). Yeah, I bought a computer at Dell and decided that Gateway needs to fix my computer.
I just got tired going around loops, I called SBC and now I'm connected. When SBC fixed my line it was an OUTSIDE problem. The Tech never had to come inside my home. I then called back Accutel and they are still refusing to refund my money after I have the paperwork stating what the problem was.
Bottom line Accutel is not a real Phone Company:
Fact: They do not have their own Technicians - they had a contract with SBC but SBC dropped them - I wonder why
Fact: They false advertise and they get away with it
Fact: they have been fined in CA for allot of Illegal stuff - look it up
If you need phone service I suggest you work it out with SBC. They have technicians and they get it going fast. They will give you a comeback credit also.
I screwed up not investigating this company first. This company takes your money for service they can not provide properly. This is theft and their still allowed to do it. I filed a compaint with the FCC, but doesn't seem they will do anything either.
I strongly hope you see this, so you dont have to go through this crap with these thieves.
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