Nationwide sales person Lissa Choven constantly reassured me that pieces to be hoisted were included in estimate.in addition we have this on our contract. I detailed everything, up to the plants to facilitate my move from New York to Chicago. On the morning of the move we were told that the movers wanted more money to hoist and we would have to pay additional. We refused, and Nationwide refused to take our calls. After waiting and trying to call for 5 hours (we have copies of phone logs which Kat Elias denies receiving) we were forced to cancel and find alternative movers which we did. This was probably the best thing we did because Nationwide would have extorted money from both ends.
I might add that I contacted the BBB site and was informed that Nationwide had a satisfactory record. They should be cited for this infraction since the public depends on them for some guidance.
American Express was able to get a 200.00 refund on our 1315.00 deposit and they gave me a refund from their goodwill fund. Nationwide still owes money to the Santelers and I will continue to fight this injustice.
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