I have requested by phone on numerous occasions for a copy of the invoice for the first bill I was supposedly sent by this company. I never received this invoice and wanted a copy before I paid it. I was given conflicting information by phone representatives each time I called the customer service number. That is, when I got through. Several times the recording to call back during normal business hours was on.in this part of the country 11am on a weekday IS a normal business hour, so is 2pm, 3pm, etc. I was promised by representatives a copy of the original invoice. I gave the representatives the fax number to the Radio Shack where I initially purchased the service. The fax never arrived. Then I was told the invoice was mailed. It never arrived. Then I was told it would be faxed, it again never arrived.
This is not to speak of the frustration in just getting the service started at the very beginning. It took me a week and finally the salesperson at Radio Shack had to call his corporate office to get a number that was not playing the *call back during normal business hours* recording. Finally I was told they did not have my apartment number, and that I should have received a post card in the mail. That never arrived either. Of course my apartment number WAS on the original application.
All in all, doing business with Comm South Companies has been frustrating at best, and downright irritating. I cancelled my service with this company and have service with another. This company knows how to conduct business, and is very prompt to address any questions or concerns I may have. They also seem to have superior knowledge in how to mail correspondence and invoices to their customers.
My service with the new company was connected on October 3rd. The service with Comm South ended about 2 weeks prior to that. The service with Comm South did not start until August 13. This is about 6 weeks of service for which I prepaid the first month. Again I ask, what charges are included in the amount of $137.57. I want a detailed invoice showing the charges, what the charges are for, and the dates these charges cover.
No way I am holding my breath for it!!!
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