If you miss one payment - ie, never receive the statement or mistakenly throw it away - they will ruin your credit rating. I had perfect credit, and they filed a "deliquency" over a bill for about $75 that was paid late. I assume I threw the bill away as junk mail. When they alerted me to the problem by phone, I paid the bill over the phone immediately. They even removed the late fee. But by that time, the "deliquency" was sent to the credit reporting bureaus, and Kohl's refused to remove it. They actually sent me a formal letter, saying they had reviewed my "case" and that my request was denied. Thanks to Kohl's, my other credit card companies doubled my interest rates and halved my credit. I contacted a Kohl's executive through other channels, and they say the "delinquency" will be removed within a month. But if you're an ordinary, working person who has no access to 'other channels, ' say goodbye to getting a loan or a mortgage if you inadvertantly make a late payment on a small amount of money. I will never shop at this store again, and I am making it my business to ensure that others stop shopping there, too; Kohl's practices are highly unethical and damaging to consumers. I have filed a complaint with the FTC about their practices, and I urge you to do the same if you had a similar experience. This is a good case for a class action lawsuit. I have seen other examples on boards of people who cannot get mortgages or personal loans thanks to Kohl's unethical practices.
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