Our Kenmore dryer stopped working late May and we immediately called Sears (we have an extended warranty). First available was June 4, and the repairman arrived, said "its already working, " did a few checks and left.
Two hours later, it stopped working again. We called sears, thinking this was an "ongoing issue, " but were treated like a new call. We took the first available date: June 12. We argued that this was not a first call, the repairman had literally just left the house, but were told "its not a refrigerator or AC, so it is not a priority."
The repairwoman arrived on time June 12 and fixed a major part, said "its working" and left. The next morning (June 13) we tried the dryer - not working.
We immediately called sears, tired and frustrated, and once again we given a date 1 weeks away: June 22.
I understand the priority of a refrigerator or AC in the summer, but some person - some thinking human - must be able to assess a unique situation and deal with it reasonably. Each call of ours has been treated like a new call, given no more weight than any other even though it has been nearly 3 weeks and two repair visits and all the same problem!
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