I am shocked to read all the really horrible reviews of Sears Home Repair. I, too, have had such horrible treatment from them, both in fixing a new electronic Kenmore range under warranty and an almost new electronic Kenmore Elite Oasis dryer, not under warranty. I cannot believe how consistently incompetent and rude Sears Home Repair is.
I agree with all the complaints about the schedulers and have also had repairmen not show up after I took the morning off. We also have been laughed at when we asked them to refund our money (just for the part, please) when the appliance did not work any better the day after the repairman was here.
We, also, have been hung up on by "customer service" when I told them the dryer did not work the day after he came out. They said (about backing up their work) that "they dont do that."
They come out and cannot figure out why your new (or nearly new) appliance is not working, then decide to replace the most expensive part (computer board) on the appliance, all the while reminding you that you should have bought the extended warranty (for $600) because these things always need $300 repair jobs, and you should expect that.
I am awed by the consistency of their bad business practices.
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