I am a Senior Rep for Excel Telecomunications and had all of their services. Starting with Long Distance, Internet access, even bought into the Excel IR website. But after switching to the Local service (including a better rate for long distance) when it became available to me in my area and getting all of my family on it as well.
Excel kept charging me the higher rate for the long Distance and local service. I started to lose all of my customers and it hard to get them to even look at Excel now. AT&T and Verizon is much better than what they offer. You have to lie to you customers ot get them in, and when they get their first bill, they cancel and get mad.
Customer service, is rude and they don't help my customers. If your in the New York Area, DO NOT JOIN EXCEL or take any of the SERVICES that they offer. The service is a big RIP OFF!!! And to become a rep in tis business, you have to lie to your friends and family to get them in because you need 20 customer point for the life of the business.
This is my last year as a rep for Excel. If You live in Brooklyn NY expect to pay at least $15.00 to $20.00 more on your bills. Now I know, that in today's economy that $20.00 is not alot of money to some folks, But to my family and friends it is!
With these sort of problems happening to me, and I am A REP mind you, I can just imagine how my customers (my family) is being treated. I have opted to cancel all of my services with Excel and have asked my family to do the same. I have now gone back to AT&T and actually pay less than what I was paying with Excel.in some ways you may say I have given myself a bonus check on saving money.
"With Excel you can save big", BULL S—T!!!
Someone at Excel Needs To Wake Up!!! If you keep treating people like this and offer hi rates it will run you into the ground.
Excel Is A Rip Off and everyone who has them needs to take a very close look at their statements.
Paul
Brooklyn, New York
U.S.A.
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