I am a Rep for Excel Telecomunications and had all of their services, Starting with Long Distance, Internet access, even bought into the website, But after switching to the Local service (including a better rate for long distance) when it became available to me in my area and getting all of my family on it as well, Excel kept charging me the higher rate for the long Distance.
After calling Customer service, we both came up with the same amount. It was apparent that Excel had over billed me for $52.01. The Customer service Rep told me that the amount would be credited on my next statement. Now I know, that in today's economy that $52.01 is not alot of money to some folks, But to me it is. That is why I was trying to start my own Homebased Business thru them.
Guess what? Well, 1 month later it was not credited. So I called back again and was told once again that the amount would be credited. When my next statement came it was still there. I have been on the phone with Customer service several times and it still remains.
With these sort of problems happening to me, and I am A REP mind you, I can just imagine how my customers (my family) is being treated. I have opted to cancel all of my services with Excel and have asked my family to do the same. I have now gone back to Southwestern Bell and actually pay less than what I was paying with Excel.in some ways you may say I have given myself a bonus check on saving money.
Now for the good stuff, I get a call the other day from a colection agency wanting me to pay $52.01 to guess who? Yep Your right again. EXCEL!!! I can't believe these people. I told the lady from the collection agency my story and she told me that she has heard the same thing over and over about Excel.
Someone at Excel Needs To Wake Up!!! If you keep treating people like this it will run you into the ground. As for the $52.01 being sent to my credit? I will dispute it till I am blue in the face or until the 7 years have elapsed, Which ever comes first.
Excel Is A Rip Off and everyone who has them needs to take a very close look at their statements.
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