For many years I received telephone services from Excel Telecommunications In December I decided to change telephone service. I choose WOW internet, cable and phone services, In December WOW came to my home and set up their modem and rewired my telephones.
WOW and Excel both billed me for Decemeber 2007. I called both WOW and Excel several times. Both companies continue to bill me. Excel continue to bill me for 3-4 months for services I never received. I set up three way conversations with myself, WOW, and Excel. Excel assured me everything was ok and told me to ignore the bills. They determined Excel owed me a Excel refund for approximately $ 75.00 were I had over paid them.
I continued to call Excel and WOW. They continue to reassure me that they would straighten everything out. Excel released my account to the Law offices of Goodwin and Bryan stating I owe $304.42. I am now receiving threatening / harrassing letters from Goodwin and Bryan. Every time I call Goodwin and Bryan they say the letter was sent out accidentally. But I still continue to get the harrassing letters.
Phyllis E
Chicago, Illinois
U.S.A.
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