Complaint / Review
Ace Hardware
Online Rebate denied

I submitted a rebate online for Jobes Plant Fertilizer Stakes.
I had the receipt transaction code and all information concerning the transaction was on it. The transaction was recognized and I received a Tracking Number-
After submittal, I received a "could not honor" post card many weeks later. Reason given - "Ace SKU not found". This is clearly evident on the receipt - and therefore should be associated with the transaction code and tracking number received.
Tried to call Ace and was caught in there automated telephone answering world to no avail.
Wondering if this happens to others?
Great way for ACE to reject legitimate rebates.