Since I am an ACE rewards card member (I don't know what that means) I submitted a rebate claim online to E-Rebates 'exclusive for card members' (whatever that means). I received an e-mail verifying that my claim was received. Three weeks later I received a card by mail with this information: "Unfortunately we could not honor your request due to the following reason (s): "there are no valid rewards or there is a $0 check reward; exceeds limit".
I wrote a letter to the address provided on this card: Ace Rebate Processing Center, Resubmissions Dept. 07-79703, p.O. Box 028516, Miami, FL 33102-8516. The 800 number is the same; I did not get to speak with a live person. I explained in writing the events and suggested that the "reward" to have their card was to get punished when it is used. I resubmitted for the rebate offer and provided a copy of the sales receipt, a copy of the mail-in form, the MFR number and the ACE SKU number as requested. They also wanted the card back that they sent me.
Four weeks later I receive a second card. This time they claimed not to have the SKU and requested the original sale receipt. I made photocopies and sent the original sale receipt and circled the SKU number with a bright colored pen and included their card again. Three weeks later I received a third card, identical to the second. I took all my photocopies to an ACE Hardware store and asked if and what I am doing wrong. They checked the SKU number and found no reason for rejection. I requested that the store manager call the processing center to resolve this dispute. She did and assured me that the problem has been resolved, but I don't believe it until I see it. I asked if the store has had other complaints about rejected rebates and with a slight hesitation she said no. This hesitation prompted me to share my experience on usacomplaints.com.
0 comments