Like banks and credit card companies, QWEST is always finding a new wrinkle to pad you bill. The latest is to change your billing cycle and charge you the days it took to change the billing cycle. Think. Through no fault or action as a customer, QWEST will at their volition change the billing cycle and assess you the phone subscriber a charge of $10 on the bill for the change they made at their own initiative.
I guess they will do this now and then to meet quarterly profits... Sadly, no one will take the "sum batches" to court in a massive class action suit.
They seem to contribute heavily to state governor campaigns so they state utility commission will look the other way.
A complaint filed against them here in New Mexico is a non-sequitur it seems in my experience... Thus QWEST enjoys a monopoly position and can gouge their customers at will. With impunity. So, any given month, they can change your billing cycle. Charge you $10.. And when you multiple that by several million customers... Viola? CEO Bonus!
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