TIVO and its own inexperienced Customer Support Representatives. I'm creating this to detail how inexperienced its Customer Support Reps could possibly get and also have gotten. On February 27 I requested a HD 20hr (R6521B) refurb or perhaps a HD TIVO (which was designed to have now been) restored HD DVR. On March 1, that purchase was delivered. Based on the email, that I had been delivered by TIVO it'd consider about 4-6 times to reach. Ok I had been prepared to purchase quicker delivery but delivery was free and there is no choice to get a quicker delivery process. I bought a restored, as it was all I needed at that time. I don't possess a HD-TV however why purchase a much more then I really could use within the following 6 to 8 weeks. After I am prepared for more, I will update and make use of the aged one within the room.
The system comes on March 5, (kind of that's not very important to this issue below). I remove it of the container and browse the directions. I do the installation based on the provided directions. After I switch on it after which the TIVO, I obtain the welcome to warming-up display. Hello excellent, I'd utilized An Immediate TV DVR from TIVO before and so I understood it requires a couple of minutes to warmup. Then your display goes empty. This really is fresh, and so I waited and nothing happened. Consequently, I called assistance. We begin to undergo some actions after I accidentally disconnected the telephone phone. I attempted to call-back immediately, was informed it had been after-hours, and might have informed call-back a day later. Goodbye. Consequently, I named 24 hours later, the specialist and that I experienced some actions to difficulty shot the issue. He informs me the device is faulty. He claims he's likely to deliver me another device. I tell him you (TIVO) have experienced my cash because the January 27 and that I needed my alternative device delivered by 2 Day atmosphere. He claims I've to obtain acceptance but he is able to do this and it'll deliver on Friday. Ok not a problem, he directs me delivery directions along with a delivery name. It's in early stages the March 6 (at about two to three pm) and so I repackage the faulty device and go towards the advantages shop for cargo back again to TIVO.
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