As an employee of a service organization, I recognize how important it is to treat customers fairly and to honor commitments made by an employee. My recent experiences have shown me that T-Mobile is NOT a trustworthy organization.
About two months ago, I was shopping for a cell phone and plan. I had decided upon a plan from a local vendor, but was looking around just a little bit more to make sure I had the best deal. While at Circuit City, a T-Mobile representative tried to sell me on a phone. I explained that the same phone was offered at a local vendor for $35 less, and that the vendor had offered to waive activation and a $100 phone rebate for signing up for a less expensive plan. To induce me to sign up with him, the T-Mobile rep said he would waive the activation on the same plan, would let me have the $100 rebate with that plan, and would give me a $50 credit since the phone at Circuit City cost $35 more.
Well, I received my first bill, and you guessed it... No waiver for activation, and no $50 credit. I called the billing customer service, and was told that nothing could be done since the rep did not include the info on the service order. They said I should call the representative to get the credits.
I called the rep, and he told me to send him an email with my request (mahdi. Jaber@ t-mobile.com), which I did. When the second months bill came, there were still no credits.
So, I have been going back-and-forth with T-Mobile's "dis-service" department, and did finally get a credit of the activation fee.
Well, today I received a letter in the mail denying the $100 rebate as the plan I had elected did not qualify. I have been trading emails with the T-Mobile, who says they will do nothing about the $50 credit or the $100 rebate.
So, this disreputable representative cheated me out of $135 - I paid $35 more for the same phone, and did not receive the $100 rebate. Even worse, T-Mobile is not scrupulous enough to do anything about my loss. Beware!!!
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