Customer ordered HD TV satellite service ON 02/03/09 and was told price was guaranteed for 18 months but was told that it would only require a 12 month commitment over phone only to find agent was not truthful and the agreement was allegedly for 18 months. Customer was to receive 1 HDTV box and one reg box, customer never received HDTV box after many requests.in November customer called the customer service line again to ask why he had not received his HDTV box and was still having to use the SD box that the installers installed. At this time in November customer had called to cancel his service because no promised HDTV box and ever arrived. The customer was immediately transferred to the companies retention department. The customer service rep told the customer that for $10 extra dollars a month the company would be sending the correct box that he should of already have had and paid for.
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