Let me start out by saying that it takes a lot for me to become upset with a business. They would really have to make an honest effort to screw over me or someone I knew. This all started because my dog chewed up the cord to my keyboard. This keyboard is not some rinky-dink casio either. It's a $1000 keyboard made by Roland. After my dog chewed it up, I decided to go through a local family owned store to purchse the adaptor cord. This was my first mistake, not if you count getting a dog. I went to Richard's Music.
I went into Richard's music with the cord and they told me they would have to order it from their distributor. I said ok, and handed them over 35 bucks. This was July of this year. I waited about two weeks, nothing. I called them and asked them to call me back with a estimated time that i would receieve my cord. No call back. Nothing. During September and October, I guess I just kind of forgot about the cord altogether. Then one day I glanced at my unusuable keybboard and thought to myself "when the hell is that cord gonna come in". So I called Richard's Music back and asked where it was, it had been 3 months now and it should not take even one month. They said it was on back order, and that they would have a manager call me back. Weird I thought, but not totally unbelieveable. No call back.
Over the past 5 months I have called them at least 2 dozen times, each time the same woman tells me a manager is not in and that she will leave a message. Last nght I had reched my limit. I called up, got the same woman, and I told her I wanted to speak to a manager. She said that they normally don't let people talk to the manager. What the hell is that about? Is he the wizard of oz? Don't concern yourself with the man behind the curtain. I told her I want my money back, because you did not give me anything. She tells me it can only be exchanged for store credit. That right there is total BS, because I never purchased anything from them. I paid them to do a service - they did not do it - and now why would I want to have any credit in such an anful store. I want my money back, and until then they can expect about 10 calls a day from me. They have never even offered up a simple apology. That right there proves how horribel of a business this place is. I also did some checking around with some musician friends of mine, and they all told me they are the worst store in this town, and the worst they have ever dealt with. Don't patronize this store. They will just screw you over.
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