Christian Brothers Plumbing Heating and Air was called by me on 4 October for sump pump issue / alarm had gone off.
Technician, Paul, came to the house and had me sign a contract in the area titled Authorization to Proceed with Diagnosis with the amount attached of $ 29.95.
The technician proceeded to work on the pump and presented me with a piece of paper with his description of services noted as:
"pulled sewage pump due to build / removed build-up / pump started working / tested 3 times for leaks and flow / no other pumps / pump #1 was servied".
The area entitled PLANNED SERVICE AGREEMENT on the contract was completed AFTER the service was completed - the estimate was NOT shown to me prior to the service being started. Additionally, the technician had me sign the area entitled AUTHORIZATION TO PROCEED WITH WORK at the time he was showing me the completed Diagnosis/Solution area of the form and demanding payment.
Total cost of the 1.5 hour service call with no part replacement was $523.69.
I spoke with the owner of the company, Dan Foudray, who stated that that was the customary and flat rate fee for that service. He also stated that I should have never have signed and paid if I felt the amount was out of line.
I contacted several reputable plumbing companies in the area and they ALL stated that these fees were twice was is usual and customary in the plumbing business.
My issues with this company are:
1. Legally, the paperwork was not completed in the appropriate sequence, and was this to...
2. Get an enormous fee paid that is considered completely out of line and a "rip-off" by other plumbing companies and myself.
Clearly, the company and its owner are of questionable character.
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