Filed against: Actual report filed at the BBB, Sacramento, CA
Brown Plumbing, Heating, & Air
3990 Railroad Ave
Redding CA 96001-3736
Complaint Description:
Brown Plumbing performed septic work in December including pumping 2 adjacent tanks and associated digging to uncover septic access, contract #25398 for the amount of 848.00. They removed and replaced (R&R) the septic pump under a separate contract on the same day, contract #25399 for the amount of 1,800.00. We felt AT THE TIME that we were overcharged for the RR on the pump and we asked for the pump part number and warrantee information for the supposed new pump and they said they would mail to us. They never mailed it even after a follow up call.
The pump failed Oct. 2008 less than one year after install. We called Brown after the failure and Jake, the original worker that installed the pump, came out to confirm the pump failure. Brown Plumbing then said we had to pay up-front for a new R&R and they would send the pup to the pump distributor and they would have to look at it before determining if it will be warranted. (Another 1800.00?). We feel they are crooks as we have since discovered that the pump price for a standard freshwater pump is about $500.00. The average R&R is 750.00 to 850.00 so they charged us more than half again the going price.
Your Desired Resolution:
Brown's Owner Steve Poirier, said he would not stand by his work. I reminded him that he did not provide me with the requested part number or warrantee information requested on 12/17/07 and 1/14/08. We are forced to have the pump and float replaced and want the $1,800.00 we paid on 12/10 less than 10 months after the work was performed. We are using another contractor to perform the necessary replacement work.
Steve Poirier's company requires the customer to sign a contract and on the back of that contract is the clause that states under #12 "BROWN PLUMBING shall assemble and provide to customer all such manufacturer's warrantee." As of Today, 10/13/08 I do not have a part number or warrantee. As far as I know Brown Plumbing placed a rebuilt pump in our septic tank instead of a new pump that was paid for. I want an investigation and I want my money back. This company routinely over charges their customers including senior citizens living on fixed incomes. This happened to Mr. Robert R (80 years old), Redding CA.
Susan Boys
Redding, California
U.S.A.
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