I ordered a 14-day trial of Dazzle Smile, and was never told it was a 30-day supply that was sent to me. I called and canceled the automatic delivery of continual 30-day supplies because it would cost me about $80 a month. Well, after I canceled it, my bank account was charged about $80. I then called the company to ask why. They told me I had to send back the rest of the 30-day supply since the free part was only for 14 days. So I sent it back to the correct address, had a tracking number, and confirmed delivery with the post office. I called the company again so I could get a refund, and they told me either the product was missing from the package or it was messy and damaged. Well that doesn't make any sense, because it either had to be one or the other. If it was missing from the envelope then it wouldn't have been classified as messy or damaged. And if it was messy or damaged, it clearly would have been in the envelope and not missing. Also, they couldn't have recycled this item because it would be unethical to reuse something of personal use. So I was told there was nothing they could do to give me a refund. I finally got an address of the corporate company, and I will visit them in order to get my refund.
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