Usacomplaints.com » Shops, Products, Services » Complaint / Review: Arase Law Firm - Company Misrepresentation of Services. #530617

Complaint / Review
Arase Law Firm
Company Misrepresentation of Services

I was laid-off in November and immediately took a pro-active approach in shoring up my financial walls. After filing for unemployment, my next step was to find a reputable company to represent me to modify my 1st with ING and a 2nd with Wells Fargo.

I contacted Arase Law Firm and hired the firm at a cost of $3500,00 in December which I had to pay with a credit card as I had no cash. I was told that the modifications could take up to 2 months. I submitted as required all the requested financial documents.initially the customer service was so good that I referred a close friend (Glenn Jefferys) to the company as his family was going through a similar situation.

After a month or so I started calling to get updates but as with all the other consumer complaintss stated, every-time I called all I got was an answering machine and no one ever called me back.

Approx. 4 months later I received a call from ING stating that I would be receiving an offer for a modification on my first with them. Once I received the offer letter in the mail, I called the office again and finally was able to talk to a human being who told me to email them a copy of the offer letter. I had stated to the person that I was not satisfied with the the offer and she then stated that after their review of my concerns they would contact me about renegotiating the terms. The letter had stated that if I did not accept the offer within 90 days it would be taken off the table. The person also told me that my 2nd with Wells Fargo was being "worked" simultaneously.

After calling 1-2 times a day without a response, I had 1 day left before the 90 day period would expire so I had no choice but to accept the terms. I was finally contacted by the firm's employee Ian Hong after-the-fact and he apologized for the company's lack of responsiveness and assured me that he would prioritize my case and would take full responsibility for it (he even offered a refund to me which I did not accept at the time because all I wanted was the company to do what I hired them for). I found out from Ian that the 2nd with Wells Fargo hadn't even been addressed yet which was upsetting as I had been told previously that it had.

I have been trying to maintain my patience in the wake of the calamity I've experienced thus far. I was asked to resubmit all the financial documents again (thus far I had submitted 5 of the same set of documents) and that they should have an answer back from Wells Fargo in approx. 2 weeks.

I tried calling for an update at least once a week. When i did speak to Jessica (45 days later) she told me that they we're in contact with Wells Fargo and that everything would be ok. I was told that Ian Hong was no longer with the company and my new case manager was a woman named Daniella whom when I spoke to, I addressed that Wells Fargo loss mitigation dept. Had contacted me several times, she then stated that I was in violation of my contract with Arase by having direct conversations with them and that I was to refer all calls to them (yeah right). I wrote a personal letter to David Arase and have not received a response as of this date.

On Nov. 25th 2009 I once again was able to speak to Jessica who when looking at my file stated that the last contact made with Wells Fargo was 1 week prior and that my case was being "worked" by a new negotiator "Brian". That same day Alicia from Wells Fargo's loss mitigation called me and stated that they had closed the case as they had no response after several tries in reaching the law firm. I was lied to.

There is so much more I could write a book about the negative experience I've had and continue to have with this company. I am in favor of participating in a class action law suit against Arase Law Firm as I do feel I as well as many others that I have been taken advantage of.

Justice must be served upon those who prey against those of us who find ourselves in unfortunate situations and I will fight endlessly until that justice is served.

Anyone who has had a similar experience with this company, feel free to contact me regarding this unfortunate situation at any time.


Offender: Arase Law Firm

Country: USA   State: California   City: Costa Mesa
Address: 270 S. Bristol St Suite 101-303
Phone: 3109463463
Site:

Category: Shops, Products, Services

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