I recently moved to a new apartment complex and had my service transfered, the technition installing my dish determined there was no line if site and had someone else come verify it... They cancelled my service which was fine with me then I got the shock of all shocks $280.25 was debited from my bank account! When I spoke to customer service the said it was an early cancellation fee. WT? Yeah! I explained to the rep that I did not cancell my service that Direct TV did, she then told me that it was a system error and the money would be credited to my bank account within 24 hours... Yeah that did NOT happen, the next rep I spoke to said he didn't know what I was talking about and treated me like a criminal, after I flipped out on him he transfered me to a sup, that jerk said it would take 8 days... When that didn't happen I spoke to another sup who told me 15 days, as of now still no refund. So today I spoke to a rep who told me I was NOT due a refund and I should write a letter to DIRECT TV... Well I went a little postal and demanded a billing sup, he said 8 weeks and I would get my refund! OMG UGH
Haylee
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