Simply thought I Would reveal this with everybody concerning the customer support encounter we're presently having with Littlewoods. We think it is positively terrible and we're likely to be seeking payment from their store for that inconvenience caused.
We requested a slimline cabinet cupboard from their website. On Friday a king size double-bed resulted in. Firstly we declined shipping once we hadn't requested it but were informed from the deliverymen it's below, off the truck and it's really moving in the home whether we like it or not. We're in a little 3 bedroomed council home, one family room, little home no food room with 4 people (one person rests downstairs on couch) residing in it which is overcrowded to begin with, without a kingsize double-bed arriving. The shipping men declined to go back despite being informed it had beennot requested and they should go back, not just did they WOn't go back how they place it in to the home they've broken an antique time on the road in withit and put a walking device over the family room and quit it in the centre of the family room for my mother with arthiritis to maneuver and straighten out. Additionally they stated that when they did consider it back they'd grab the mattress and my mother could be billed for this. This provide my mother lots of assurance with one of these boys. The shipping men also informed my mother to not fear since when the mattress required returning they might gather it tommorow.
While contacting Littlewoods to discover the things they are enjoying at it ended up the product we requested started TM and also the product shipped was Tennessee (okay easy error to create aside from the truth that once the purchase was read back they mentioned the explanation of the cabinet device therefore the mistake was created sooner or later following the purchase was positioned). Therefore my mother expected them to set up selection the moment feasible convinced that it may be gathered possibly by Friday in the newest once we have this kingsize mattress today half caught within the family room using the bed limiting the steps creating a fire risk.
Called Littlewoods again today to determine when precisely they'd be gathering the bed.incredibly first they attempted to create out that it had been my mother that had created the mistake when purchasing after which informed us they would not have the ability to gather them before 8th Feb once they next possess a shipping vehicle in the region large enough to go back.
No reference to any payment for that trouble or storage charges for the mattress.
I realized it was absurd and so I named them-and described the problem, was informed on the other hand earliest their couriers might gather is 8th Feb. And So I subsequently informed them that I really could organize a personal courier to come back the mattress to Oldham faster to wherever it originated from earlier than that so long as they settled the price of the courier, it was declined. I subsequently questioned about payment due to their mistake because it is trying out storage space within our home. The individual advised us they cannot provide any payment with this. After declaring for that sixth time for you to the individual that people need payment, never mind informing us we ain't obtaining any lastly the individual informs us that somebody will-call us back in a few days but uncertainties greatly that compensation is going to be provided.
I work with Marks & Spenceris close to the group that handles furniture and understand full well when something such as this goes inappropriate M&S often provide the client some type of payment (often present vouchers), but Littlewoods are actually reduced for customer support not really contemplating to provide any reward vouchers towards the storage expenses they ought to be spending. Following this screw up I truly wont be purchasing something again from Littlewoods.
0 comments