10/30 we visited a Rest Number mattress shop. We informed the salesman (David) what we were searching for. We needed a queen-size but noticed that whenever we bought our existing queen-size the field springs needed to be in 2 components because of our staircase. We were guaranteed the mattress arrived in boxes that will match the steps and were actually proven images of the containers. We subsequently continued to buy a mattress charging over $3000.00, including an adjustable body and massager. The purchase was created up, and that I questioned if it may be shipped that coming weekend. I had been informed that it'd be 2-4 months plus they might contact to set up shipping. We were likely to be from the nation subsequently so we requested they contact following the 20th of Nov. They named the 8th, your day before we were departing and that I required a call-back following the 20th. The individual appeared only a little put out that people were placing it down, but we'd no option. They named whenever we returned, and we organized for shipping the first of Dec. My partner got your day off-work to become there. They came using the mattress, and that's whenever we discovered the flexible body for that bed was successfully and wouldn't match the stairwell. The shipping people informed my spouse he might go aside, make it upstairs and place it back together again. This could obviously emptiness the guarantee with this $3000.00 mattress, therefore he rejected. They got the whole mattress back. I named customer support instantly and informed them how disappointed I had been. These were unsympathetic, and recommended we go back to the shop to obtain a foundation for that mattress. We visited the shop a couple of days later and talked using the supervisor, who appeared disappointed the salesman offered us wrong data. The only path we're able to obtain the flexible body to suit up our staircase was to visit a kingsize mattress, which we-don't have space for. Therefore we selected an ordinary foundation. We requested to get a Sunday shipping, and he or she informed us she'd no control over delivery days or occasions, however it could be 2-4 months and we're able to keep in touch with the delivery division once they named. I named customer support plus they stated they mightnot support both. Once the shipping division named about 14 days later, we were informed they do not do Sunday deliveries within our region. I discussed that my spouse had previously obtained the day off-work before and neither people might remove the entire day. They stated they'd provide us a-4 time screen which was the very best they might do. They named the day before shipping and offered us the 4 time screen of 10a-2p, right in the centre of your day, which makes it hard to-go into work delayed or remove only a little early. After bargaining, they ultimately decided to create us the 2nd shipping of your day, between 9 and 11a.By this time around we were ashamed using the customer support but we truly needed our new mattress. They came soon after 9am and put up the mattress. Throughout the setup they bumped my time radio off the nightstand. My partner noticed anything struck the ground but did not recognize it had been radio stations. After I came property that night, I visited examine the mattress and discovered the time radio on the ground. It-no longer worked. I've created a notice, and sent three times looking to get anyone to look after this. I've no desire to keep in touch with "client service" since there is no service. No body is answering with no one is providing to displace my time radio. I'm completely disgusted with this particular organization.
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