Company profile
Interstate Moving & Storage
1710 Wilwat Drive Suite E
Norcross, Georgia 30093
Telephone # (770) 209-9020
Fax # (770) 209-0896
E-mail: [email protected]
Website: www.interstatemoving4u.com
Affiliated address/facility: 3951 Pleasantdale Road Suite 222
Atlanta, Georgia 30340
Owner: Mr. Ran Ohana
President: Mrs. Ester Yifrah (also listed as Principle with the Better Business Bureau)
Office Manager: Ofer Ohana
Customer Service: Edna Ohana
Dispatcher: Manny (sp? Mani / thought to be related to the Ohana family and probably Israeli as well)
Crew Chief: Earnest
Crew Chief: Don
Packer: Reggie
Packer: Ernesto
Business Start Date: January 1998
US DOT: 830662
Docket Number: MC368136
Legal Name: Interstate Moving & Storage Inc.
BIPD/Primary Insurance: Progressive Preferred Insurance Co.
Agent: Cathy Brocious
P.O. Box 94739
Cleveland, Ohio 44101
Telephone # (404) 516-5006
Fax # (404) 516-5094
Policy Number: CA 44441888-3 (Policy # is invalid in Progressives online database)
Expiration Date: 11 January
Cargo Insurance: Underwriters at Lloyds London
Agents: Leboeuf, Lamb, Greene, and Macrae
1875 Connecticut Ave, NW
Washington, DC 20009
Tel # (202) 986-8000
Fax # (202) 986-8102
Policy # RAS354RAS35733033 (Rejected by FMCSA, 21 January)
Expiration Date: 26 July
Moves in 1999:240 (Source, Georgia Public Security Commission)
Complaints: Suspension for insurance problems
Moves in 2000: Unknown
Complaints: Revocation for insurance problems (reinstated 4 months later)
Moves in 2001: Unknown
Complaints: None specified
Moves in 2002:280 (Source, Georgia Department of Motor Vehicle Safety)
Complaints: Insurance problems cited
According to information contained in the Better Business Bureau database, Interstate Moving & Storage has had 15 complaints filed, since their office opened in October. It also goes on to state that this carrier has had 11 complaints filed against it in the last 12 months. There was also one filed on complaints.com
1.2 sales issues 1 resolved
2.2 delivery issues 1 resolved
3.1 service complaint - resolved
4.1 guarantee problem - resolved
5.2 refund issues 1 attempt to resolve and another that the company did not respond to.
6.2 contract issues both resolved
7.4 customer service issues - 1 resolved, 1 attempt to resolve, and 2 that the company did not respond to.
8.1 billing issue resolved
Better Business Bureau Rating: Unsatisfactory due to unanswered complaints
Data available from the Safety and Fitness Electronics Records System, states that out of 5 inspections performed, in regards to Interstates drivers, 4 out of 5 times, they were classified as out of service. The percentage assigned is 80% and the national average is 7.62%
Theories and Facts:
1. Uses the internet to make faulty claims of service.
2. Uses both e-mail and telephone to lie to the consumer.
3. Has a history of insurance problems.
4. Rents their trucks, as is typical of fly by night carriers.
5. Provides little or no security for property in their possession.
6. Extremely negligent in the handling of other peoples belongings.
7. Refuses to deliver without satisfaction of outrageous prices, when considering the service provided.
8. Refuses to allow processing of claims.
9. Extreme shortage of drivers ensures that personal property will automatically go into storage in carriers facility, even for door-to-door moves. Theft?
Anonymous
Colorado Springs, Colorado
U.S.A.
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