You have many avenues to deal with unscrupulous, dishonest or negligent moving companies.
The first government contact you need to file a complaint with is the Federal Motor Carrier Safety Administration (FMCSA). They have recently streamlined their process, and even if you have filed previously with them using their old system prior to (1/1), you should file with them again. It's easy to file a complaint online using their web site at Commercial Compaint Form Information (http://www.1-888-dot-saft.com/CC_Info.htm), or toll-free by phone at 1-888-368-7238.
You should also file a complaint with the Department of Transportation's Office of the Inspector General. Although they don't have a system in place that is as easy to use as the FMCSA's, you can email them at hotline@oig. Dot. Gov.
Next, you should find out if your mover is a member of the American Moving and Storage Association (AMSA). You can find out by calling the AMSA at 703-683-7410, or by sending them an email to [email protected]. If your moving company is an AMSA member, then they have agreed to participate in the AMSA Arbitration Program. You should file for arbitration with the AMSA by following their guidelines on.
You should file a complaint with the Better Business Bureau even if the company is not a member. You can file a complaint with the BBB online using their web site at United States and Canada BBB Consumer and Business Reviews, Reports, Ratings, Complaints and Accredited Business Listings (www.bbb.com) (http://www.bbb.com).
Boosting charges over estimates on delivery is a common scam.
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