I have had direct TV for over 6-7 years. Will about 4 weeks ago one of my receivers gave out and I had to go to Best Buy to get a new one, I told the sale person that I just needed a cheap box; he did sell me one for $65.00. (The sale person did not point out there is a 2 year contract with the box). Now I get home, open the box all that is inside the box is the receiver, a remote and the manual about the receiver, no paper about the 2 year contract. I call DTV to activate the card. I talk to a customer service person for 15minutes and she never said that, by activating the card I would start a 2 year contract that comes with the box with DTV. So now my wife wanted to get FIOS. And she did. So I call DTV to cancel my service with DTV, and I was told I would have to return the receiver that I really leased. I was mad that the sale person never told me it's a lease. And this customer service person did not say anything about the 2 year contract being broken by canceling the service. So I returned the receiver. Will I just get a statement saying I would have to pay Direct TV $300.00 for breaking a contract? I call DTV and was told that no paper work is need for this contract. It's just there. This contract just came out of the blue sky above. I told DTV that no one said a word about the contract, not the sale person at best buy, not the two customer service rep's at DTV. I will not pay the $300.00. Any other parts of the Statement I got from DTV I have no problem with. Just the $300.00/ 2 year contract BS
0 comments