I made the mistake and purchased StealthSurf for a total of $39.11 with shipping. After I installed the program, I found out that it "DID NOT WORK AT ALL". I called per the instructions included with the product (long distance), and asked for an RMA number so that I could return my product "because it does not work as advertised". I WAS REFUSED!
When I called StompSoft to ask for an RMA (Return Merchandise Authorization) number so that I could return my product I was refused. I was told that the technical support staff had to determine if the software was performing properly or not. I was then told that the problem could be because of several different reasons ranging from my mouse to my computer. I was then asked several questions, one of which was what kind of browser do you use? I said "I use Opera". I was told that the StealthSurf program was not compatible with the Opera browser.
I was not given an RMA number nor the time of day. It's funny, but before I bought this program - there was no mention of any conflict of a browser issue with the StealthSurf product. Now, it seems that it only works with Internet Explorer - I guess they forgot to mention that in their advertising!
On 3/10/05 this is the e-mail I received from Carlos Amaya from StompSoft.
Dear Richard Hickok,
Thank you for your interest in our software.
Please send any reply to [email protected]
I have received your fax. I'm sorry to hear our product did not work out for you. I'm issuing you this RMA number: rich00126745hic so you can return the product. Once the product has been returned a refund will be issued to you.
If you have any questions please let me know.
Regards,
Carlos Amaya
Stompsoft
2811 McGaw Ave Suite A
Irvine, CA 92614
Phone: 949-263-8560
Fax: 949-263-8540
For interactive online Support go to
Http://support. Stompsoft.com/
Visit us online at: http://www.stompsoft.com/
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On 3/11/05, I sent back their product by United Parcel Service.
Tracking number; 12310X110306339373
I have heard nothing from the company, I have not received any e-mails, and my money has still not been refunded to my account. Plus, now I am out of pocket for $6.56 shipping!
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