Stay away from the Home Depot Cub Cadet LTX 1050 lawn tractor.
I bought a new Cub Cadet LTX 1050 lawn tractor in May from Home Depot in Honesdale, PA. I was told by the salesperson that it had a 2-year warranty included. Not true! Oh well. I used the tractor for light grass mowing on my flat lawn in front and back of my house for about 26 hours on the tractor, and 50 days after purchase on the tractor on 05/26/09. In mid July 09, I noticed some white smoke and a bad smell coming from the engine.
I shut off the engine and checked the oil dipstick. The oil level was fine. I then tried to start the tractor up again, and there was nothing, just some clicking, and that was it. I called the Home Depot center where I purchased the tractor. After several phone calls to them, I was told I must bring the tractor back to Home Depot, a 35-mile round trip. After taking the tractor and unloading it at the Home Depot Center in Honesdale, I was told by the customer service desk person that there would be a $35.00 upfront charge to send the tractor to N.J. for repair. The good news, she said, was that I would get my $35.00 back when the tractor came back from the repair shop in N.J. This was on 07-21/09.
On 07/24/09, I got a call from the Cub Cadet repair shop in N.J. The lady on the phone asked if I would proof the repair. I said how much? The answer was $950.50! I said you must be kidding. No, she said, the engine was totally gone and I was responsible for the repair bill. I said I did not think so. I told her I would call Home Depot and find out what the heck was going on here. The store manager said the 2-year warranty I got with the purchase would not cover this cost, and that HOME DEPOT WOULD NOT TAKE THE ITEM BACK BECAUSE IT WAS OVER 30 DAYS SINCE I BOUGHT THE TRACTOR.
So I guess my 2-year warranty with the tractor went from 2 years to 30 days. This store manager was not helpful at all in resolving this matter. They gave me all kinds of 800 numbers to call. The tractor is still in N.J. and will be sent back to Home Depot unrepaired, because I will not pay this bill. To add insult to injury, I was told by Home Depot that if I did not agree to pay the repair bill, it was for me to pick up unrepaired at Home Depot. I paid $1,907.04 for this tractor, plus a $35.00 pickup fee, and a $950.00 repair bill if I agree. No way will I agree. Home Depot, the tractor is yours.
Home Depot has one option: give me my money back in full. I put this purchase on my Home Depot credit, and I have 12 months to pay the tractor off. If Home Depot does not do the right thing and take the tractor back for a full refund, I will not pay for this "lemon tractor" on my Home Depot credit. If that means a bad credit report, so be it. Do not buy a lawn tractor like the Cub Cadet LTX 1050 from Home Depot. Do not waste your time and money. I have also searched the web and noticed there are many complaints about the so-called new and better redesigned Cub Cadet LTX 1050 tractor. This tractor is a bad investment. Home Depot sold me a bad lemon floor model tractor and will not take it back so far. I will fight them and I will keep you posted. Any feedback and suggestions would be appreciated in this matter.
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