Based on the site http://www.equinox-products.com/PureMaster-V-750-PremiumWholeHouseWaterFiltrationSystem.htm it's marketed that typical installation charges for an extremely comparable item runs between $100-$200. Depending upon this marketing, I bought an item from Vitasalus within the first week of May. The product was shipped in regards to a week later. After obtaining plumbing estimates from four various businesses, minimal costly being over $500, I delivered the merchandise underneath the 100% satisfaction guarantee. I named and described the problem and got an RMA range in the organization who guaranteed to deliver me a check and delivered it back. It had been sent to the organization on May 28th. I named customer support to obtain the standing of my reimbursement. Customer support was significantly less than useful, linking me for their automatic voicemail nearly all the 30 occasions I've named. After I did acquire some aid, they explained that it'd occupy to thirty days to get a return. I named on June 29th and was educated they weren't praising the return delivery plan but could be delivering me a reimbursement of $698. These resources were currently on the check up on its approach. I called back many times within the a few weeks, requesting extra information whilst the check didn't appear. On July 7th I named requesting to talk to a boss, who advised me that no-check have been cut, with no reimbursement was due. After I requested for a reason, he advised me that nobody was at work who'd extra information. This is actually the same reaction I'd gotten going back couple weeks. It's now been many weeks given that they obtained the delivered item, plus they show no indicators of cooperating with giving out a return. It seems their objective would be to irritate clients into quitting before a reimbursement is obtained using their customer support individuals who, upon reading your phone is coping with a return, spot you on-hold without requesting authorization and move one to a voicemail no body replies or reacts to.
I've since had THE TRULY AMAZING discomfort of talking to Mr John Cloutier, who's the businesses performing supervisor (although he'll not acknowledge for this). Their buddy, Robert Cloutier, may be the VP (who's also a pompous ass). After jerking me about for ANOTHER 3 months after I was processing a BBB complaint against them, he'd the audacity to LAY towards the BBB concerning the character of our relationships.
Our experience with this particular organization may appropriately be referred to as 'heck' and that I indicate no body do any company whatsoever with this specific organization - should you deliver them a CENT you'll never view it again as their 'return policy' is just a red herring they merely won't recognize under any conditions. I've read numerous additional types of this exercise, and also have arrived at the final outcome this organization exists simply to perpetrate fraud against its clients. DON'T BUY FROM THEIR WEBSITE, under any conditions. When they can not be respected together with your cash, how might they PERHAPS be respected together with your WELLNESS?
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